Who has to comply
The European Accessibility Act (EU Directive 2019/882) has applied since 28 June 2025. Italy transposed it with Legislative Decree 82/2022; every EU country has its own transposing law. It covers products and services aimed at consumers, and e-commerce is one of those services: an online shop that sells to private customers is almost always in scope. Consumer banking, passenger transport, electronic communications and e-books are covered as well.
Microenterprises providing services are exempt: fewer than 10 employees and an annual turnover, or balance sheet total, not above €2 million. Both conditions must hold, so with 10 or more employees the exemption does not apply, whatever the turnover.
In Italy services are supervised by AgID, and anyone can report a website that does not meet the requirements to it. Fines range from €5,000 to €40,000 (art. 24 of Legislative Decree 82/2022); AgID usually sets a deadline to fix the site first.
What we test
We start from the site's page types: home, product listing, product page, information pages, forms. On all of them we run automated checks against WCAG 2.1 and 2.2 level AA; WCAG 2.1 AA is the reference used by the European technical standard EN 301 549.
Automated tools find only part of the problems. The journeys your sales depend on we repeat by hand: searching for a product, opening its page, adding it to the cart, paying, logging into the account. With the keyboard only, the way a customer who does not use a mouse would. Then we check by hand what tools cannot judge: whether alt text really describes the images, whether every form field has a clear label, whether error messages say which field is wrong and how to fix it.
What you get
- A written report, in Italian or English, with problems ordered by severity. For each one: the page, the element, who gets blocked by it and how to fix it.
- If you want it, the remediation: we fix the theme or site code ourselves, on WordPress and WooCommerce, Shopify or Next.js.
- The accessibility information the law asks you to publish (art. 12 and Annex IV of Legislative Decree 82/2022; not the «accessibility statement», which is the public-sector document): how the service meets the requirements and how to report a problem.
- A second check after the fixes, to confirm the problems are closed and that no new ones have appeared.
Why we do not install «overlay» widgets
Some plugins add an icon to the site with controls to enlarge text or change colours, and promise accessibility with one line of code. The page code stays as it was: a button with no name still has no name, a form that cannot be filled in with the keyboard still cannot. Screen reader users already have their own tools and often switch these widgets off, because they get in the way. They are not enough for compliance either: the requirements are checked against the page code.
Prices
| Service | Price |
|---|---|
| Audit | €490 (launch price €390 until 31 December 2026) |
| Remediation | Quoted per project, from €990 |
| Monitoring | Three months included with the audit |
| Web agencies | White-label audit at a dedicated price: ask us for the terms |
The audit has a fixed price. Remediation depends on how many problems turn up and where they sit: a theme that needs fixing in a few places costs less than a site with custom-built components. The quote comes with the report, before you have to decide anything. During the three months of monitoring we repeat the automated checks and flag new problems, for example the ones that appear after a theme update.
A real case
We ran the same check on a freshly installed WooCommerce shop, with a very popular theme and no customisation: 113 serious issues across 10 pages, almost all of them contrast. The stock theme is not enough.